Cowra residents rate Council services highly, Mayor

A recent survey of Council services by residents shows a high-degree of satisfaction with the operation of our Shire, Cowra Mayor, Councillor Bill West said.

The survey, prepared by independent contractor, IRIS Research, involved telephone interviews with residents on a range of Council services and was held in May this year.

"We got a good response from our residents who participated in the survey, with a majority of ratepayers happy with the service delivery and direction of our Council," Cr West said.

"Council received an overall satisfaction score of 3.8 out of five from the 306 survey respondents, which is a three-star category ranking under the survey's objective methodology," Cr West said.

"The survey found that 64 percent of residents gave a high level of satisfaction, 25 percent gave a medium level of satisfaction and 11 percent rated Council in the low level of satisfaction," Cr West said.

Over 75 percent of residents provided a high satisfaction rating for the performance of Council staff. "This is an excellent result and testament to our staff's commitment to providing superior customer service," General Manager, Paul Devery said.

Residents rated the overall satisfaction with the performance of councillors as 3.5 out of 5.

"The condition of our urban roads was rated as the most critical component of service delivery for Cowra and Council is committed to addressing concerns regarding our roads," Cr West said.

Other areas of the survey covered safety and connectedness of their local community, volunteering and social groups, infrastructure maintenance and renewal, and communication services.

"The aim of the community survey was to measure satisfaction with Council services and facilities and to assist Cowra Shire by identifying the priority issues for the community as we move forward," Cr West concluded.

View the Cowra Community Survey 2016 final report